PTGAMING Privacy Policy Explained An easy-to-follow guide on how your personal

Welcome to PTGAMING. We know that many players are careful about sharing personal details on an online gaming platform, and that's completely understandable. That's why PTGAMING stays fully open about what data we collect, the reasons behind it, and the way we keep it safe.

This privacy policy is written with Filipino users in mind. Our goal is simple: when you use PTGAMING, you can feel at ease knowing your information is in safe hands.

PTGAMING never sells your personal information to advertising companies or any third party. Your data is used only to give you a smoother and better experience.

PTGAMING only gathers details that are genuinely necessary to run the platform. We never ask for information that we don't actually need.

Details you share directly with us when signing up:

• Registration specifics: Your complete name, active mobile number, email address (if you decide to provide one), and date of birth.
• Identity verification for Know Your Customer (KYC) purposes: A copy of your Philippine National ID or passport number, along with your current residential address.
• Payment information: Your registered GCash, Maya, or QRPH number. PTGAMING does not store full card numbers or complete bank account details.
• Support contact records: Conversations you send through our live chat or email support channels.

Data gathered automatically while you play:

• The type of device you use, your operating system, and browser information.
• Your IP address and approximate location.
• Your betting history and transaction records on PTGAMING.
• Login timestamps and activity logs.
• Cookie and browsing data (full details in Section 5).

At PTGAMING, we collect and process your data only for the clear purposes listed here. Each purpose is tied to a specific need, and we make sure we never handle more information than required.

• Account handling: To handle sign-ins, verify who you are, and keep your account protected at all times.
• Processing payments: To process your deposits and carry out your withdrawal requests.
• Betting services: To take your bets, confirm the results, and release any winnings.
• Customer support: To answer your inquiries and resolve any concerns you raise.
• Promotions and bonuses: To send you promos that may suit you, but only when you have agreed to receive them.
• Fraud prevention: To spot and stop unusual or suspicious behavior.
• Legal obligations: To comply with what our regulators require of us.
• Service Improvement: To study how players use the platform so we can make the experience smoother and better.

We never sell your personal information to advertisers, and you can unsubscribe from promotional messages anytime you want.

PTGAMING does not sell your personal information to any third party. Still, there are a few limited cases where we may share certain data:

• Payment Processors: Only the details needed to complete a transaction are shared with payment partners like GCash, Maya, QRPH, and participating banks.
• Technology Service Providers: Trusted vendors that handle server hosting and security checks are bound by the same rule — they are not allowed to pass your data along to anyone else.
• Legal obligations: We may disclose information when required by a valid order from a Philippine court or a government authority.
• Fraud Investigation: This may also happen when we need to help with investigations involving financial fraud or cybercrime.

PTGAMING uses cookies on the website to improve your browsing experience. Cookies are small data files that get stored in your browser.

• Essential Cookies: These keep your login session alive and help secure the platform, so they cannot be disabled.
• Functional Cookies: These are used to save your preferences, like your chosen language or page arrangements.
• Analytics Cookies: These help us see which pages get the most visits — analyzed without any personally identifiable information.
• Marketing Cookies: These allow us to show you promos that are actually relevant, and you have every right to opt out whenever you choose.

You can disable cookies through your browser settings; however, doing so may affect how certain PTGAMING features work.

PTGAMING only keeps your personal data for as long as it is needed. The exact period depends on the kind of information involved.

• Account Details: For as long as your account remains active, plus two years after it is closed.
• Transaction History: At least five years, as required by law.
• KYC Documents: Five years after the account has been closed.
• Support Chat Logs: Two years.
• Cookie Information: Session cookies are cleared once you close your browser, while persistent cookies last up to one year.

Once the retention period is over, your data is either securely deleted or anonymized.

At PTGAMING, we believe every user should have full control over their personal information, which is why we grant the following rights:

For any of these requests, just drop an email to [email protected], and we’ll get back within 15 working days.

Industry-standard security technology drives our data protection at PTGAMING, and it works across multiple layers:

• SSL/TLS Encryption (256-Bit): Anything that travels from your browser to our servers is encrypted completely, so no one can read it along the way.
• Two-Factor OTP Protection: You need to pass a mobile OTP verification before you can log in or carry out high-value transactions.
• Fraud Detection That Runs Automatically: An AI-driven monitoring system catches any suspicious account behavior immediately, before it can cause trouble.
• Security at the Server Level: Our data centers have dedicated security teams monitoring them 24 hours a day, seven days a week.
• Scheduled Independent Audits: We bring in independent security experts on a regular schedule to audit our systems and close any gaps.
• Strict Separation of Data: We keep your payment details, betting records, and identification documents in completely separate storage layers, each with its own safeguards.

Section Nine

Registering requires you to verify your age. If the date of birth you submit points to someone under 18, the system rejects the sign-up automatically.

• As part of the KYC process, your age gets checked one more time – you’ll need to show your NID or passport for that.
• As part of account verification, PTGAMING runs a second age check when you submit your National ID or passport during KYC.
• Should we ever discover that data from a minor has been collected, we erase it right away and close the account without delay.

If you suspect that a minor may have opened an account using your personal details, please notify our team immediately.

For any questions, concerns, complaints, or requests to have your data deleted under this Privacy Policy, here's how you can get in touch:

• Email: [email protected] — replies typically arrive within seven (7) business days
• Live Chat: We're on the site around the clock, 24/7, and the average reply time is about 2 minutes.
• Privacy Requests: [email protected] — we get back to you within fifteen (15) business days

For the complete details, please visit our Terms & Conditions and Responsible Play View Full Page.